Direct Heroes

Direct Messaging

Talentless Case Study: Increase follower count and engagement using direct messaging.

At Direct Heroes we’re fortunate that we get to work with some amazing brands— Talentless is no exception.  An e-commerce fashion company from Los Angeles, owned by Scott Disik, the brand boasts minimalist style clothing for men, women and children, with a unique new age colour pallet. A team built up of creators, innovators and …

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Chatting and Customer Service: A Model that is Good for Customer Service and Business

Kristin Smaby in her article Being Human is Good Business said that,  “In an area when companies see online support as a way to shield themselves from ‘costly’ interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology.”  It’s important to remember, that …

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Woman checking her Direct Messaging

Is Direct Messaging the Future of Social Media?

With our personal lives being broadcasted more than ever before and an increased sensitivity surrounding individual privacy, people are looking for more private, intimate methods of connection—enter direct messaging.  Marc Zuckerberg even spoke about this digital phenomenon stating that, “privacy gives people the freedom to be themselves and connect more naturally, which is why we …

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